Refund Policy

If a purchase or download has a problem, email digipropx@gmail.com with your order reference and a description of the issue.

When to contact us

Contact us within 14 calendar days of purchase if you were charged twice for the same purchase, cannot access the purchased files, receive a corrupted or incorrect file, or find a material difference between the delivered product and its description.

How we handle a request

We will review the order and first try to supply the correct working file or restore access. If the issue cannot be corrected, we will refund the affected purchase. A duplicate payment will be reviewed against the transaction records.

Compatibility and change of mind

Please check the stated software requirements before buying. A product working as described is generally not refundable simply because you changed your mind, no longer need it or chose unsupported software after downloading it. This does not limit any refund or other remedy required by applicable law.

Approved refunds

Approved refunds are returned through the original payment method where possible. The payment provider determines when the credit becomes visible. Access to a refunded product may be withdrawn, and you must stop using or distributing the refunded files.